Why can I not sign in?

Check this

1. Check the username.
2. Check the password.
3. Tap the button next to the field to see the password.
4. Tap „Forgot password“ if you do not remember it.
5. Sign in again if another phone signed you out.
6. Sign in again if the computer signed you out.
7. Sign in again on the computer if the session there has expired.

Good to know

• One profile has one live sign-in.
• A new sign-in on another phone signs out the old one.
• A new sign-in on the computer also signs out the old one.
• On Android you can sign in with a fingerprint.
• This works if you have already signed in on this phone.
• The fingerprint brings you back into the profile.
• The same fingerprint signs out the other sign-in.
• A phone number is not asked for sign-in.
• An email is not asked for sign-in either.
• A recovery email is added only if you want.
• Open the menu and choose „Protection and recovery“.
• The email and the codes are there.
• On the computer it may say „The session on this computer has expired.“
• Then sign in again on this computer.
• If it does not work, it may say „Sign-in did not succeed.“

If it still does not work

Write to us through the contact page.

Say whether you are on a phone or on a computer.

See also

• What do I do if I forget the password?
• Why does it sign me out when I sign in from another device?
• How do I make a profile and sign in?
• How does Semanty work on the computer?